Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Standard cases are dispatched from the UK and normally arrive within two to three working days. Custom-designed cases are printed to order, so allow an extra day or two for production before dispatch. Delivery times shown at checkout are estimates rather than guarantees , if your order looks delayed, email hello@mobilesgadgets.co.uk with your order number and we’ll chase it up.
Delivery is free on every order over £30. Below that, the charge is calculated and shown at checkout before you pay, so there are no surprises at the last step. We currently deliver to addresses in the United Kingdom only , we are not shipping internationally at this stage.
No. You can check out as a guest in a couple of minutes. Creating an account is entirely optional, but it does let you track your orders, reorder a favourite case, and keep your saved designs and delivery addresses in one place. You can set one up during checkout if you decide you want one.
You will receive an order confirmation email as soon as we receive your order, then a separate dispatch confirmation once your case is on its way. Worth knowing: your contract with us formally begins at the dispatch email, not the order email. If neither arrives, check your spam folder first, then get in touch with your order number and we’ll confirm the status.
If you need to swap an item
Returns and Exchanges
You have 30 days from delivery to return a standard case for a full refund or exchange, with no reason needed , that is longer than the 14-day statutory minimum. Items need to be unused, in their original packaging, and sent with your order number or a copy of the dispatch note. Once we have received and inspected the return, your refund will be with you within 14 days.
Unfortunately not. Custom cases are printed to order using your specific design, and under the Consumer Contracts Regulations 2013 personalised items are exempt from the standard right to cancel once production has begun. That is a legal exemption applying to every UK print-on-demand business, not a policy we have chosen. We cannot refund for a change of mind, a colour looking different on screen than in print, or a phone upgrade after ordering. Faults are treated differently , see below.
We will put it right. Email hello@mobilesgadgets.co.uk within 14 days of delivery with your order number and a photo showing the issue. This covers cracks, scratches, print defects, damage in transit, a finished print that does not match your submitted design, or the wrong device model. We will replace it, refund you, or agree another solution with you , and where the item is genuinely faulty, we cover the return postage. Your rights under the Consumer Rights Act 2015 apply on top of this.
Contact us as quickly as you can at hello@mobilesgadgets.co.uk with your order number. If the order has not yet been dispatched we can usually amend the delivery address or cancel it for a full refund. Custom cases are the exception: once printing has started we cannot cancel or alter them, so it is worth double-checking your design and device model before you pay.
